Returns & Refunds

30-day returns

At LIVE’s Kitchen, you can request a return within 30 days of receiving your order.

How to request a return

Email mveyscom@gmail.com with your order number and the items you wish to return. We will provide the return address and instructions. Please contact us before sending your parcel so it reaches the correct location.

Return condition

For our voluntary 30-day return policy, items must be unused, in their original packaging, and include the accessories supplied with them. Please keep your order confirmation or other proof of purchase. These conditions do not limit your statutory rights.

Return shipping and fees

There is no restocking fee. For a change-of-mind return, you pay the return postage. If an item is faulty, damaged on arrival, or incorrect, we cover the necessary return shipping costs. Please contact us for instructions before arranging a return.

Faulty, damaged or incorrect items

Email us with your order number and a description of the issue. Photos, where possible, help us resolve it. The 30-day voluntary return window does not limit any legal rights you have for faulty or incorrectly supplied goods.

Refunds

We will confirm when we receive and inspect your return and let you know the outcome. Approved refunds are processed to the original payment method within 5–10 business days. Your bank or payment provider may require additional time to display the refund. Original delivery charges are refunded where required by law. Any shorter statutory refund deadline takes precedence.

Your consumer rights

Our 30-day policy is additional to your mandatory consumer rights, including any applicable right of withdrawal and remedies for faulty goods. Those rights are not restricted by the packaging requirements, return window or refund process above.